59% Believe Better Customer Service Through Social Media

Social media should be an important part of your content marketing strategy.  If you’re not on social media, you should be because 59% of people who are there believe that customer service through social media makes it easier to get answers.  This is an important statistic to know!

1. If you’re not on social media, you should be!
If your business isn’t already on social media, you should begin to investigate what platforms would work for your industry.  If you are already there, you should be planning to take full advantage of the many ways social media can help your company not only in customer service but in exposure as well.

The more your company is seen, the more you’ll be top of mind when your customers are ready to buy.  Being on social media helps bring your message to a wider audience and it’s important that you provide value there as well.

2. Where on social media should you concentrate?
Well, that all depends upon your tribe.  Where does your target audience spend their time? Facebook is a MUST!  Most people on social media are on Facebook.  That’s where a lot of people look for information so that’s the number one MUST social media presence.

It’s advisable to have at least two other social media platforms, but the rest really depends upon the age range and industry.  Your mileage may vary, but a rule of thumb is that the younger crowd isn’t on Facebook as much as they are on SnapChat and Instagram.  The older crowd is mainly on Facebook, but Twitter might be a good choice for you as well.  There are some new platforms that are up and coming as well. It’s best to do some research to discover where your target audience calls their social media home.

3. Think  about how do you do social media
By this, I mean how often and what you will post.  Your posts should have your goal in mind: Do you want them to subscribe to your mailing list? Click through to a sales funnel? Landing page? They should also give your customers what they want: information, entertainment…

Again, you’ll want to do some research as to what they expect, want, and will respond to.  That means looking at your competition to see what works for them and then making your own mark.  Your contribution should give your customers what they are asking for and not necessarily what they are being given already.  What’s missing from your competition? What’s not being addressed?

The last part to this is crucial.  Make sure you are posting regularly and more than just once a week! Social media is consumed daily. Make sure you are not only posting, but responding to comments in a timely manner.  If a page sits for too long with no new content, people will quit looking for you.  If you don’t have the time to make this happen, I can help!

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Here’s why you can’t afford NOT to hire a copywriter!

Are you starting 2019 with a plan for your business? I hope so. It’s been said, “If you fail to plan, you plan to fail.” January is a GREAT time to start planning your business achievements for the year.  Part of that plan should include marketing and a HUGE part of marketing should be giving your customers/clients value.

Research shows that a customer will buy only after being exposed to the product/service about seven times.  These days, ads are either ignored or actively despised so you can’t hit up your potential customers with an ad seven times before they’ll not only NOT buy, but they’ll have a very poor opinion of your company.  You need at least six times when you give them valuable information that leads them to want your product/service.

In order for this to work, you MUST give them a reason to come back to your site.  And that brings us to what I call soft sales like your blog and social media posts. These posts give your customer valuable information without a direct sales pitch and that means you’ll need to invest in good quality blog articles and social media content.

The myth many small business owners believe is that they can’t afford help unless it generates immediate income.  But just the opposite is true.  You can’t afford NOT to invest in good content for your blog and social media accounts.

One way is to invest your time and talent.   Even if you are a good writer, you need to factor in your time.  How long would it take you to write a good blog post? A few hours?  For some of you, it’s a few days!  If you spent that time developing your product/service or if you spent that time talking to customers and made some sales, how much would those hours cost you?

The other way is to invest your money.  If you can’t afford the time to write or don’t like to write, you can invest a little money and have a professional copywriter do it for you! It may not generate immediate income, but those blog posts and social media content will bring you an audience ripe for your product or service in the near future!

The larger your audience, the larger your sphere of influence and the larger your profits!

Building a business takes time. Building your audience takes time too.  You can either do it all yourself or you can invest in your business and have a professional build your audience leaving you more time to build your business.

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Scheduling Time Off for the Holidays

If you’re anything like me, you struggle with taking time off for the holidays and wanting to be there for your clients/customers.  It’s a difficult balance come this time of year.  Here are a few guidelines that can help:

1. If your business isn’t busy during the holidays, you may want to close up shop for a week or two.  My Art of Eloquence site isn’t very busy except for just prior to each semester as we mostly sell speech communication curricula for homeschoolers.  Nobody says, “All I want for Christmas is a debate book.”  Well, I did have that one boy who told his mom that, but the point still stands.

2. If your business is VERY busy during the holidays, you’ll want to make sure you set your sales, promos, blog posts, etc up in advance so you only need to do a minimum of work during the time you’d really want to be with family!

3. DON’T let emails go unanswered! Most of your customers will understand if you don’t reply on or right before or right after Christmas, but they won’t understand if you allow that question to go unanswered for a week!  So make sure you still set aside time to respond to customers calls/emails in a timely manner even during the holidays.

4. Don’t neglect your blog and social media!  If you can’t schedule things ahead of time, you may want to hire someone (raises hand!) to write blog posts and take care of social media for you during the holidays.  There are DIRE consequences for not being regular with your social media and your blog. You need to be consistent even through the holidays.

NOTE: If you need a blog post to come out, but you don’t really have time, I’ll have some tips for you in next week’s blog post.  Stay tuned.

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Is it Time to Fire Yourself?

I once received a junk mailer that said: “Is it Time to Fire Your Maid Service?”  My response was, “I’ve been meaning to have a talk with me about that!

You see, I was my maid. I did my own housework.  Was it because I loved cleaning toilets? Was it because I thought only I could clean my toilets well? Then, why?

It was because I didn’t think the value of paying someone else to do the things I didn’t want to do (or didn’t have time to do) would be of greater benefit to me than the money I would have to pay someone else to do it.

However…having said that, consider this:

There are dire consequences for not keeping up with your blog and social media fans!

If you don’t clean your house on a regular basis, what’s the worst that could happen? It may get a bit dusty and a tad dirty.

What happens if you don’t regularly post to your company’s blog or manage your social media accounts for your business on a regular basis? You don’t grow your customer base! You don’t make as much money!!  You have to work harder for each sale or client!!!

Two things happen when you don’t manage your blog and social media well:

1. Readers and fans will go away!
All that work you put into your blog and social media presence will be for naught.  Do you know how much effort it takes to build momentum? Once you have it, it doesn’t necessarily stick with you when you ignore them.  If they don’t see you posting, fans figure you’re no longer active and unsubscribe.  Once you miss a few weeks of blog posts, readers conclude your company isn’t feeding their interest and stop going back to your site.

What happens when readers no longer find value in your site and fans no longer find value on social media?

2. They don’t purchase from you because you are no longer Top of Mind!
Customers are a fickle bunch. Studies show that 96% of customers don’t buy the first time they encounter a company.  The internet is CHOCK FULL of information, so to keep their interest, companies MUST continue to be Top of Mind by offering value to their audience both on their site and on social media.

* Did you know that 56% of people feel more inclined to buy from a company if they have seen a recommendation on social media?

* Did you also know that it takes between three and six (3-6) times for the average customer to purchase from a company?  

Information Overload is rampant in the Information Age.

Your company needs to keep offering your potential customers value if you expect them to keep you on the top of their mind when they need what you offer and are ready to purchase!

So, what you really need to ask yourself is this:

Is the small investment of hiring a unique copywriter, who LIVES to write and LOVES social media, worth it if it frees you up to do the things that will make you even MORE money?

If you answered yes, contact me!

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Ghostwriting Blog Articles Half Off!

It’s that time of year again. Whether or not you have ghosts in residence for the festivities later this month, I thought you would all appreciate my ghostwriting special offer!

If you’ve been thinking about freeing up your time to do more business in your company, I have a fabulous offer for you!  For the first ten people, I’ll write your blog article or create a social media meme for you HALF PRICE!

But in order to stand a ghost of a chance, you’ll need to contact me soon! If the spirit moves you and you’re one of the first ten people this month, I’ll write if for you half price! No tricksJust treats!!

Contact me today!

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How to give your customers value so they come back and buy!

ABC: Always Be Closing!  Great sales advice?  Well, maybe.  If by closing you mean that you are always hocking your products and services, I’d say you’re wasting your time!  Ads are great tools, but studies show that at least 96% of customers/clients WON’T buy the first time they see your ad!

Why?  Let’s face it.  Technology bombards us with information daily.  Your customers/clients can’t open their email without seeing hundreds of emails that they didn’t ask for and social media isn’t much better.

Most people are so jaded these days that they almost hide all ads without even reading them.  So how does a business reach its customers?  By giving them value!

While modern customers will ignore or hide an ad, they are actively seeking information.  Give it to them! What information do you have about your industry that they would value?  What tips could you give them that might save them time or money?

This is what I call soft sales.  It gives your customers some value that leaves them thinking of your company as the expert in the field.  It keeps them coming back to your website or blog or social media platform in search of more.  And it gives them a reason to keep your company “top of mind” when they are in the market for what you provide.

How can you give your customers value?

1.  Write articles that inform and set your company up as a thought leader in your industry.

2. Keep your blog updated on a regular basis that gives your clients a reason to come back to your site when they are seeking information in your market.

3. Create social media posts that engage, inform, uplift, inspire, motivate, and bring humor.

If you don’t have the time or you don’t know how I’d be happy to help! Just contact me!

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