59% Believe Better Customer Service Through Social Media

Social media should be an important part of your content marketing strategy.  If you’re not on social media, you should be because 59% of people who are there believe that customer service through social media makes it easier to get answers.  This is an important statistic to know!

1. If you’re not on social media, you should be!
If your business isn’t already on social media, you should begin to investigate what platforms would work for your industry.  If you are already there, you should be planning to take full advantage of the many ways social media can help your company not only in customer service but in exposure as well.

The more your company is seen, the more you’ll be top of mind when your customers are ready to buy.  Being on social media helps bring your message to a wider audience and it’s important that you provide value there as well.

2. Where on social media should you concentrate?
Well, that all depends upon your tribe.  Where does your target audience spend their time? Facebook is a MUST!  Most people on social media are on Facebook.  That’s where a lot of people look for information so that’s the number one MUST social media presence.

It’s advisable to have at least two other social media platforms, but the rest really depends upon the age range and industry.  Your mileage may vary, but a rule of thumb is that the younger crowd isn’t on Facebook as much as they are on SnapChat and Instagram.  The older crowd is mainly on Facebook, but Twitter might be a good choice for you as well.  There are some new platforms that are up and coming as well. It’s best to do some research to discover where your target audience calls their social media home.

3. Think  about how do you do social media
By this, I mean how often and what you will post.  Your posts should have your goal in mind: Do you want them to subscribe to your mailing list? Click through to a sales funnel? Landing page? They should also give your customers what they want: information, entertainment…

Again, you’ll want to do some research as to what they expect, want, and will respond to.  That means looking at your competition to see what works for them and then making your own mark.  Your contribution should give your customers what they are asking for and not necessarily what they are being given already.  What’s missing from your competition? What’s not being addressed?

The last part to this is crucial.  Make sure you are posting regularly and more than just once a week! Social media is consumed daily. Make sure you are not only posting, but responding to comments in a timely manner.  If a page sits for too long with no new content, people will quit looking for you.  If you don’t have the time to make this happen, I can help!

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Why You Can Get 3X the Leads with Content Marketing

The Content Marketing Institute, in 2017, reported that content marketing can get three times as many leads as paid search advertising.  That’s a rather bold statement, but here’s why it’s true:

1.  What IS Content Marketing
In order to understand why this is true, we need to understand what content marketing is.  According to CMI, “Content marketing is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly defined audience — and, ultimately, to drive profitable customer action.

The idea is to give your potential customers or clients information they value, which keeps them coming back to your site to consume.  This leads them to trust you and want to reciprocate your generosity by purchasing from your company when they are ready to buy-in to what you provide.

It makes logical sense that a person would become loyal to a company they trust who has gone out of their way to give them value, but to better understand why content marketing is far superior to ads, we need to identify one very powerful statistic.

2. Ad Blocking
You and I both know how annoying ads can be. We record our favorite shows so we can fast forward through the commercials. We ignore all the ads on social media, and we know friends who block ads on their browsers.  According to 2018 Marketing Statistics, here are some alarming ad blocking stats if you’re considering paid advertising as your main source:

  • 87% of people say there are more ads than two years ago.
  • Adblocker Plus, the most popular ad blocking app, has reached 300 million downloads worldwide.
  • 64% of ad blocker users do so because they believe ads are annoying or intrusive.
  • Ad blocking in the US has increased from 15%-30% since 2014.
  • 91% of people say ads are more intrusive today than two years ago.
  • 73% of people dislike pop-up ads.
  • 4 out of 5 of people have left a webpage because of a pop-up or autoplaying video ad.
  • 72% of consumers say they would have a lower opinion of a brand if they subjected the consumer to a pop-up ad.
  • 81% of consumers have closed a browser or exited a webpage because of a pop-up ad.
  • 70% of people dislike mobile ads. Mobile ad blocking has increased 90% year-over-year.

3. Here’s what you need to do
Knowing that there is a growing distaste for ads, why waste good money to place them where your potential customers will ignore them at best?  Why not give them value, make them trust your company, and bring you top of mind when they in the market for what you sell? Spending money on content marketing pays off!

However, to make it so, you’ll need to not only give them value, but be predictable and do so consistently or they won’t come back. If you don’t want to do that yourself, contact me!

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Scheduling Time Off for the Holidays

If you’re anything like me, you struggle with taking time off for the holidays and wanting to be there for your clients/customers.  It’s a difficult balance come this time of year.  Here are a few guidelines that can help:

1. If your business isn’t busy during the holidays, you may want to close up shop for a week or two.  My Art of Eloquence site isn’t very busy except for just prior to each semester as we mostly sell speech communication curricula for homeschoolers.  Nobody says, “All I want for Christmas is a debate book.”  Well, I did have that one boy who told his mom that, but the point still stands.

2. If your business is VERY busy during the holidays, you’ll want to make sure you set your sales, promos, blog posts, etc up in advance so you only need to do a minimum of work during the time you’d really want to be with family!

3. DON’T let emails go unanswered! Most of your customers will understand if you don’t reply on or right before or right after Christmas, but they won’t understand if you allow that question to go unanswered for a week!  So make sure you still set aside time to respond to customers calls/emails in a timely manner even during the holidays.

4. Don’t neglect your blog and social media!  If you can’t schedule things ahead of time, you may want to hire someone (raises hand!) to write blog posts and take care of social media for you during the holidays.  There are DIRE consequences for not being regular with your social media and your blog. You need to be consistent even through the holidays.

NOTE: If you need a blog post to come out, but you don’t really have time, I’ll have some tips for you in next week’s blog post.  Stay tuned.

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Is it Time to Fire Yourself?

I once received a junk mailer that said: “Is it Time to Fire Your Maid Service?”  My response was, “I’ve been meaning to have a talk with me about that!

You see, I was my maid. I did my own housework.  Was it because I loved cleaning toilets? Was it because I thought only I could clean my toilets well? Then, why?

It was because I didn’t think the value of paying someone else to do the things I didn’t want to do (or didn’t have time to do) would be of greater benefit to me than the money I would have to pay someone else to do it.

However…having said that, consider this:

There are dire consequences for not keeping up with your blog and social media fans!

If you don’t clean your house on a regular basis, what’s the worst that could happen? It may get a bit dusty and a tad dirty.

What happens if you don’t regularly post to your company’s blog or manage your social media accounts for your business on a regular basis? You don’t grow your customer base! You don’t make as much money!!  You have to work harder for each sale or client!!!

Two things happen when you don’t manage your blog and social media well:

1. Readers and fans will go away!
All that work you put into your blog and social media presence will be for naught.  Do you know how much effort it takes to build momentum? Once you have it, it doesn’t necessarily stick with you when you ignore them.  If they don’t see you posting, fans figure you’re no longer active and unsubscribe.  Once you miss a few weeks of blog posts, readers conclude your company isn’t feeding their interest and stop going back to your site.

What happens when readers no longer find value in your site and fans no longer find value on social media?

2. They don’t purchase from you because you are no longer Top of Mind!
Customers are a fickle bunch. Studies show that 96% of customers don’t buy the first time they encounter a company.  The internet is CHOCK FULL of information, so to keep their interest, companies MUST continue to be Top of Mind by offering value to their audience both on their site and on social media.

* Did you know that 56% of people feel more inclined to buy from a company if they have seen a recommendation on social media?

* Did you also know that it takes between three and six (3-6) times for the average customer to purchase from a company?  

Information Overload is rampant in the Information Age.

Your company needs to keep offering your potential customers value if you expect them to keep you on the top of their mind when they need what you offer and are ready to purchase!

So, what you really need to ask yourself is this:

Is the small investment of hiring a unique copywriter, who LIVES to write and LOVES social media, worth it if it frees you up to do the things that will make you even MORE money?

If you answered yes, contact me!

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